Our Policies

📦 Shipment Policy

At Zedair, we ensure a smooth and timely delivery experience for all our customers.

  • Processing Time: Orders are processed within 1–2 business days after confirmation.
  • Delivery Time: Orders are delivered within 3–7 business days depending on your location.
  • Shipping Charges: Shipping charges (if any) will be calculated at checkout.
  • Order Tracking: Once your order is shipped, you will receive a tracking link via email/SMS.
  • Cash on Delivery (COD): Available on select orders and locations.
  • Delays: Delivery may be delayed during high-demand periods or due to unforeseen circumstances.

🔄 Return & Exchange Policy (7 Days)

We offer a 7-day return and exchange policy to ensure your satisfaction.

Return Window: You can request a return or exchange within 7 days of delivery.

  • Eligibility:
  1. Item must be unused, unwashed, and in original condition
  2. Tags must be intact
  3. Original packaging should be available
  • Non-Returnable Items:
  1. Products damaged due to misuse
  2. Items returned without original packaging or tags
  • Refund Process:
  1. Refunds are processed after quality check
  2. Amount will be credited to your original payment method within 5–7 business days
  • Exchange:
  1. Exchanges are subject to product availability
  2. If unavailable, refund will be issued
  • Return Pickup:
  • Pickup will be arranged (if serviceable), or customer may need to self-ship

🔐 Privacy Policy

At Zedair, we respect your privacy and are committed to protecting your personal information.

We collect basic details such as your name, phone number, email address, and shipping address when you place an order or contact us. This information is used only to process your orders, deliver products, and provide customer support.

We may also collect limited data like browsing activity on our website to improve your shopping experience.

Your payment information is processed securely through trusted payment gateways. We do not store your card or banking details.

Zedair does not sell, trade, or share your personal information with third parties for marketing purposes. Your data may only be shared with trusted partners such as delivery services and payment providers to complete your order.

We use cookies to enhance your browsing experience and understand how you use our website.

You have the right to request access, correction, or deletion of your personal information at any time.

For any questions regarding this policy, you can contact us at: